When users feel in control of their positive interactions with your organization, they are more likely to use your services in the future. MembaMe gives users the ability to engage your organization's services on their own terms. Using simple browser-based controls, users can sign up for services, make purchases, update account information, get help, and download protected content. MembaMe's unique cognitive approach, the Selective Transference Engagement Protocol (STEP), builds trust and stimulates rapport; encouraging users to become loyal repeat customers.

Is it reasonable to expect a one-on-one relationship with thousands of users? Absolutely. Based on the ISI Platform, MembaMe scales from one user to many thousands of users, and includes extensive web-based controls and reports that simplify your community management workload. Smart filters and grouping functions allow you to target specific members with special offers or customized messages, and you can review and export dozens of useful activity reports. MembaMe also includes a full e-commerce shopping cart with connections to multiple payment gateways, product management, an order tracking and fulfillment system, and email and print invoicing capabilities.

Many content management systems manage text, images and the occasional PDF file with ease, but make newer types of content harder to handle. Terrazzo includes robust tools for managing basic text, images and files, but it also excels at handling modern web content, including audio, video and user-generated data. Using Terrazzo, you can include a video chat on your home page, integrate streaming stock quotes, include live traffic information or an Internet audio feed.

MembaMe is the core of an extensible e-commerce and member management solution, giving your organization the power to add features as your service offerings grow. MembaMe works well with Intertwine's suite of on-demand software solutions, including Terrazzo for robust content management services, and Filigree for project and resource management. Based on the open and scalable ISI Platform, MembaMe can connect with your existing services infrastructure, including document management, supply chain, order fulfillment, group collaboration and large-scale messaging solutions. ISI Consulting Services can help you customize MembaMe to support your online vision — the user-friendly way.